Company Profile:
Our client is an established hospitality company operating a 4-star hotel in Syria, with a focus on delivering high-quality accommodation, food and beverage, events, and guest services. The property is being developed and positioned to serve both leisure and business travelers, with a strong emphasis on service quality, operational efficiency, commercial performance, and long-term growth. The organization is seeking to strengthen the hotel’s management structure, enhance operating standards, build a high-performing team, and further develop its market position within the Syrian hospitality sector. The successful candidate will join at an important stage of the hotel’s development and will have the opportunity to play a key role in shaping the property’s operational direction, guest experience, commercial strategy, and overall profitability.
Job Description:
The Hotel General Manager will be responsible for the overall leadership, operational management, commercial performance, and development of a 4-star hotel in Syria. The role requires a hands-on and commercially focused hospitality professional who can take full ownership of the property’s day-to-day operations while also driving long-term growth, profitability, service quality, and market positioning. Key responsibilities include overseeing all hotel departments, managing budgets and P&L performance, improving occupancy and revenue, developing F&B and events business, building and leading the hotel team, implementing strong operating procedures and service standards, and ensuring a consistently high-quality guest experience. The General Manager will work closely with ownership/group management and will be accountable for clear operational and financial KPIs. The role will also involve developing relationships with corporate clients, travel agencies, tour operators, event planners, and other business partners to strengthen the hotel’s commercial performance. The successful candidate will be expected to identify opportunities for revenue growth, cost optimization, operational improvement, and enhanced guest satisfaction, while ensuring that the property maintains high standards of safety, maintenance, cleanliness, and hospitality service. This position is based in Syria and requires a senior hotel leader who is capable of combining operational discipline, strong people leadership, and commercial thinking to develop the property into a competitive and profitable hospitality destination.
Desired Skills and Experience:
7–10+ years of progressive hospitality experience, including senior hotel management responsibility. Proven experience as a General Manager, Hotel Manager, Operations Manager, or equivalent senior leadership role. Strong knowledge of hotel operations across Rooms, Front Office, Housekeeping, F&B, Events, Maintenance, Reservations, Sales, and related functions. Solid understanding of hotel P&L, budgeting, forecasting, cost control, and financial performance management. Strong knowledge of revenue management, occupancy optimization, ADR, RevPAR, and profitability improvement. Proven leadership experience in recruiting, training, developing, and managing multidisciplinary hotel teams. Strong commercial mindset with experience in sales, corporate business, travel trade, F&B, weddings, events, and other revenue-generating activities. Experience with PMS, OTAs, online distribution channels, reservations systems, and modern hotel operating platforms. Experience in hotel pre-opening, reopening, turnaround, or repositioning is highly desirable. Strong guest-service orientation with a track record of improving service standards and customer satisfaction. Excellent leadership, communication, negotiation, decision-making, and problem-solving skills. Ability to work closely with ownership or group management and report against clear operational and financial KPIs. Arabic and English language skills are preferred. Previous hospitality experience in Syria, the GCC, or the wider Middle East is an advantage. Willingness and ability to relocate and be based in Syria.
Job Type:
Full-time
Career Level:
10-15 Years Experience
Gender:
No Preference
Company Industry:
Hotel Hospitality
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